Item is damaged, faulty or does not work as intended.

If your item has arrived and is damaged, faulty, or not working as intended, please notify us within 7 days or sooner. Once you have notified us, we will arrange for the return of the product for assessment. Once we have confirmed the damage or fault, it will be repaired or replaced free of charge.

Please contact customer service BEFORE you send back a return to ensure you get an RA number. customerservice@nzgaming.co.nz

For fast processing of your return, please ensure the following is provided:

· The original packaging, including the courier carton or satchel.

· The item purchased as it arrived.

· Accurate description of the fault or damage

Contact customerservice@nzgaming.co.nz to arrange a return.

I have had the item for a while, but it no longer works.

If your item becomes faulty after a period of time, we will assist wherever possible to repair or replace your item. We are committed to protecting your rights under the Consumer Guarantees Act and working with our suppliers to assist with warranty claims. Please note items that require repair or assessment by a 3rd party can take several weeks to be processed.

For the fast processing of your return, please ensure the following:

· You provide the original packaging. (if you still have it)

· You accurately describe the fault or damage. (this will ensure our repair agents can reproduce the fault or error)

· You attach clear photographs of the damage.

· You provide the serial number for electronics and computer items.

· You provide any passwords (or remove passwords) that may be required to gain access and reproduce a fault.

Contact customerservice@nzgaming.co.nz to arrange a return.

Please contact customer service BEFORE you send back a return to ensure you get an RA number. customerservice@nzgaming.co.nz

For fast processing of your return, please ensure the following is provided:

· The original packaging, including the courier carton or satchel.

· The item purchased as it arrived.

· Accurate description of the fault or damage

Contact customerservice@nzgaming.co.nz to arrange a return.

I have changed my mind and no longer want the item I ordered.

If you have changed your mind, you can return your item (excludes special order items). If there is not a suitable product that can be exchanged for your returned item, you will be offered a credit on your account. Please note, items purchased on finance cannot be exchanged.

The item also must be unopened, in mint condition and returned within 7 working days of delivery.

Please contact customer service BEFORE you send back a return to ensure you get an RA number. customerservice@nzgaming.co.nz

For fast processing of your return, please ensure the following is provided:

· The original packaging, including the courier carton or satchel.

· The item purchased as it arrived.

· Accurate description of the fault or damage

Contact customerservice@nzgaming.co.nz to arrange a return.

Bonus products and gift with purchase:

Any bonus or free products offered as part of a promotion (including gifts with purchase) must be returned with the primary product as part of any warranty claim on the primary product that the bonus items were offered with if the claim will result in the primary product being refunded or a credit note offered. In addition, where bonus or free products offered as part of a promotion including gifts with purchase are subject to a warranty claim and cannot be repaired or replaced, the customer must return all bonus products along with the primary product the bonus products were offered with before a refund or credit note of the primary product will be issued.

Please contact customer service BEFORE you send back a return to ensure you get an RA number. customerservice@nzgaming.co.nz

For fast processing of your return, please ensure the following is provided:

· The original packaging, including the courier carton or satchel.

· The item purchased as it arrived.

· Accurate description of the fault or damage

Contact customerservice@nzgaming.co.nz to arrange a return.

If the item does not arrive in this condition, NZ Gaming reserves the right to reject the return or may at its sole discretion apply a 20% restocking fee/damaged return fee, which will be deducted from any credit issued. The shipping for the return will also be at the cost of the buyer. Once we have received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item. Account credit for change of mind returns will expire 3 years after the date of issue, so make sure you use this to purchase something awesome right away!

Please Note:
Due to hygiene reasons, we are unable to accept change of mind returns for headsets or earphones if they have been opened so please choose carefully.

Contact customerservice@nzgaming.co.nz to arrange a return.

Incorrectly Supplied products.

If we have accidentally supplied the wrong product, NZ Gaming will supply the correct product (where it is available) or issue a credit / refund provided the item is unopened and in mint condition. Please arrange to return the item to NZ Gaming for assessment.

The Consumer Guarantees act does not apply if:

You do not supply the specific incorrect product. It will first need to be returned to us.

You do not notify us within 7 days of purchase / delivery.

You do not return the incorrect product in resaleable / unused condition.

Please contact customer service BEFORE you send back a return to ensure you get an RA number. customerservice@nzgaming.co.nz

For fast processing of your return, please ensure the following is provided:

· The original packaging, including the courier carton or satchel.

· The item purchased as it arrived.

· Accurate description of the fault or damage

Contact customerservice@nzgaming.co.nz to arrange a return.

I ordered an incompatible item.

If you ordered a product designed to work with another product, and upon opening the product you discover they are incompatible, NZ Gaming will accept a return if:

· there was an error on the NZ Gaming website or product description.

· the product description lacked information that would reasonably be required to determine compatibility.

If the incompatibility of products could be reasonably determined by reading the product description, NZ Gaming may accept the return back at its sole discretion. In some cases, a 20% restocking fee may apply.

The item also must be in mint resaleable condition and returned within 14 days of delivery. If the item does not arrive in this condition, NZ Gaming reserves the right to reject the return.

Please contact customer service BEFORE you send back a return to ensure you get an RA number. customerservice@nzgaming.co.nz

For fast processing of your return, please ensure the following is provided:

· The original packaging, including the courier carton or satchel.

· The item purchased as it arrived.

· Accurate description of the fault or damage

Contact customerservice@nzgaming.co.nz to arrange a return.

Credits, Returns and Refund Policy